Terms of service

  • How can I find out about restocks?
By subscribing to our email list. Also, Restock information will always be posted on the @NoufShopp (instagram account), and website.
  • I placed an order. When will my package arrive?

- Up to 24 hours inside Kuwait.
- Between 3-4 working days for international shipping. 

  • Can I cancel for a full refund?
Yes, for local orders only.
  • What method is used for shipping?

All packages are shipped via DHL, Fedex, ARAMEX depending on the best shipping rates for you and your country.

  • How can I get in touch with your customer service team?

For customer service inquiries only, please call: (+965) 9413 2731

  • I contacted your customer service team. When should I expect a response?

We aim to respond within 24 hours. Please note that this timeframe may be extended during and immediately after launches.

  • Do you offer returns?


contact us at +965-94132731

We will only send replacements for damaged/missing products within 14 days of receipt of the package. 

  • I am an international customer (outside KUWAIT.) Do I have to pay customs and taxes?
Items shipped outside of Kuwait may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Nouf.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
  • I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at +965-94132731
  • Do I need to set up an account to place an order?
No, but by setting up an account, you become a Nouf VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
  • Can I change my order once I've placed it?'
You can cancel it and do a new order .
Please check this video: